Desktop Support Engineer – Staines £250 – 3 months

What You Get To Do In This Role

• Providing support to users/administrators of our platform. Supporting and contributing to the growth of best practices for delivery of support services
• Understanding our platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
• Acting as a customer advocate, prioritizing and managing assigned incidents and escalations in queue with little or no supervision
• Engaging with the cross functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution
• This includes being the last point of escalation within the customer support department and mentoring junior team members in the various technologies

Qualification & Experience

• Must have bachelor’s degree in Computer Science or related field experience
• 5+ years providing customer facing technical support (Web based products or e-commerce preferred)
• Candidates will lesser experience will be considered for appropriate roles

In order to be successful in this role, we need someone who has:

• Demonstrated ability to troubleshoot the most difficult technical issues
• Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and Powershell
• Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies
• Remote administration via SSH, SNMP, WMI, PowerShell
• Exposure to network monitoring connectors such as SCOM, Solarwinds etc.
• Understanding of SNMP traps and MIBs/OIDs
• Ability to understand and modify XML, JSON, Regular Expressions (RegEx)
• Familiarity with AWS, Azure, VMWare, Amazon EC2 including appropriate template types (ARM templates, CFT)
• Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST
• Experience with troubleshooting tools such as Wireshark, Traceroute
• Solid understanding of object-oriented programming skills (Java strongly preferred)
• Good understanding of database concepts.
• A fundamental understanding of ITSM, CMDB and ITIL business process
• Strong troubleshooting/root cause isolation skills
• Demonstrated creative problem-solving approach and strong analytical skills
• Must be proficient with analyzing log files and standard debugging concept
• Experience providing web development support is highly desirable
• Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management
• Excellent communication skills (verbal and written)

If you are interested please apply through LynxPro or contact the team via info@lynxpro.com or Call 01183130260