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IT Support Analyst – Bracknell

date September 10, 2020 position Berkshire rate 300-400

IT Support Analyst – Bracknell – £300 – 6 months

What You’ll Do

  • Responsible to provide full Desktop Support for all employees within Bracknell & other UK locations
  • Responsible for managing the life-cycle of all service raised incidents (incident control) and service requests (request control), requiring the use of knowledge management
  • Provide support to management and business units, as requested, when a business disruption occurs
  • Provision of high-quality IT Support
  • Review outstanding IT Support job list & complete tasks to high level of customer satisfaction
  • Provide support to IT Operations colleagues as required
  • Produce recommendations to improve the level of IT Support given to internal customers
  • Review and recommend product and process improvements within the IT infrastructure
  • Participation in IT Projects

What You’ll Bring

  • 1-2+ years of IT user and infrastructure support experience, preferably in an international environment
  • Ability to multi-task to complete support and project tasks
  • Strong knowledge of Windows OS (Clients/Server)
  • Knowledge of Microsoft Core Services – Active Directory, DNS, DHCP, File- & Print services, Exchange, SQL, SharePoint, WSUS, PKI, SCCM
  • Knowledge of network troubleshooting and managing mobile devices
  • Knowledge of MS Office/O365, Skype for Business
  • Experience with document procedures, standards, best practice configurations, settings, installation sequences and back-out instructions
  • High standard of technical or professional education
  • IT Service Desk qualification or equivalent experience

If you are interested please apply through LynxPro or contact the team via or Call 01183130260