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Helpdesk Manager – London

date June 25, 2020 position London rate 350-450

Helpdesk Manager – London – £400+ depending on experience – 6 months

The Role Requires You To

  • Deliver national Telco services to new and existing clients.
  • Have experience of hosted services.
  • Ensure all post-sales activity from provisioning to deprovisioning is completed.
  • Ensure close engagement with internal customer services, technical teams, account managers and external suppliers and clients.
  • Manage and deliver supplier and client SLA’s.
  • Ensure data protection and customer privacy is followed and secure in all cases.
  • To ensure the team conducts all necessary tasks associated with the connection, upgrade and maintenance of customers’ orders in a timely and appropriate manner.
  • Manage conflict resolution to achieve best outcome for the client.
  • Ensure all systems are updated and accurately logged.
  • Support the development of a new CRM
  • Familiarity with Visio to create new processes and procedures as need.
  • Familiarity with MS Project to manage small projects up-to £250,000 in value.
  • Support the team with training and up-skilling,
  • Participate in customer, team and departmental meetings as required.

Requirements

  • 3 years’ experience of delivering Telco services and hosting solutions, including provisioning within telcos (e.g. BT, Virgin, Talk Talk, Verizon, Colt etc)
  • Broad understanding of the IT service industry
  • Comfortable with working with clients in the Internet sector
  • Project co-ordination/management experience in the IT Service Industry
  • Ensure client engagement and Voice of the Customer is heard.
  • Excellent report and communication skills
  • Prince 2 Foundation and understanding of project life-cycles.
  • Service Management skills including understanding of SLAs, KPIs and a broad understanding of change management and risk management processes
  • Tactically astute with a controlled sense of urgency
  • Prince2 Practitioner or equivalent is highly desirable

If you are interested please apply through LynxPro or contact the team via info@lynxpro.com or Call 01183130260