Hire Support Developers & Contractors in Nottingham | LynxPro
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Desktop Technical Support Analyst First line support for internal technical issues Maintenance of workstations and servers Automation of processes using PowerShell Usage and implanting of virtual environments Maintenance and support of office IT infrastructure Administration of hosted services and databases Manage the virtual desktop environments
I am a highly skilled Network and Security Technician who has worked within both the 9 to 5 and 24x7 environments. I have experience in a variety of networking roles ranging from HM Government, Banking to High Profile Web Hosting environments. My experience has been gained in the WAN, LAN and Firewall Security arenas, where I’ve been employed in both a BAU and Design Consultancy role. Continued exposure to a client-facing environment, coupled with established abilities as a team player has assisted me in consolidating both my technical and interpersonal skills.
PERSONAL SUMMARY: An enthusiastic and confident Service Desk Technician, with over 6 years’ experience of providing support and technical assistance to customers via the IT Service Desk, telephone systems and remote support software tools. A confident individual with a high understanding of incident management and request fulfilment. I take great pride and pleasure in increasing the Desktop Support first time fix rate with a passion for learning and wanting to really understand faults and fixes. You will find me helping the team push forwards and often coming up with new ideas and different ways of completing work. A strong ambition to always perform at my best and progress further within my professional career. Currently self-studying for: “Complete Networking Fundamentals Course” and “SCCM management”
I am a skilled technical engineer with over 12 years professional experience of supporting business critical IT environments. I started from a desktop support position and worked my way up into more specialised roles with a focus on servers such as system administration and 24x7 technical operations.
I am highly experienced, dedicated and adaptable 3rd line team leader, specialising in desktop support, task\process automation and basic AD management. I am a quick learning, highly motivated and organised individual with excellent project management and people skills.
During my career in IT, I have developed both technical and people management skills and have a great deal of project, service delivery, people management, VIP and QA experience. I have written and developed software for IBM