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A multi-skilled, ITIL trained, Senior Developer with over 10 years experience across the full software development life cycle including business analysis, software development, testing, support, and project management. With a history of delivering successful projects across several areas of the business, shaping designs and advising on best practice. I have proven analytical and problem solving skills with excellent attention to detail.
An accomplished IT professional with a proven track record of IT service delivery, IT programme management, environment management and technical architecture. An adaptable and meticulous individual with a focus on delivery. Strong leadership skills with over 15 years experience in the IT industry managing both 3rd parties and internal IT teams across a variety of sectors - professional services, finance, retail and haulage. An excellent communicator, both verbally and written, able to effectively communicate with stakeholders and technical teams.
Specialties/Skills: Communication IT service delivery and IT programme management skills Stakeholder management and team leadership 3rd party management Excellent administrative and documentation skills Process management, configuration management and environment management
• Managing over 300+ servers (virtual and physical). • Network monitoring using Solarwinds, involves application monitoring, resource monitoring. • Involved in several project works which I handled it without any support. • Project involved setting up of VMware Datastore monitoring in Solarwinds. This was a complex procedure, involved setting up scripts and SQL queries for certain application monitoring in Solarwinds. • Successful project completion to build new Secondary SCCM 2007 site, build new Domain Controller (Secondary), DHCP scope, Cisco Switch configuration. • Project work to migrate DHCP scopes for new Sites from another Domain Controller without any downtime. • Documented the complete LLD for the migration and this was successful. • Project work to setup password complexity policy using Dell Password Manger as an important project work. This was an important task after the recent issue with compromised accounts. • Liaise with 3rd party (BT, Cisco, and Forcepoint) for project related work. • Administered Websense (Forcepoint) for Email filtering and Website filtering. • Create new and modify Active Directory Group Policies as per business requirement. • Office365 mailbox setup, spam filtering, mailbox synchronisation. • Working with Business Application team in regards to application issues and finding right solution. • Administer backup system Symantec Backup Exec 2014, Veeam 9 and LiveVault. • Resolve all backup related issues. • Administer SAN storage, netapp filer, provision new storage. • Monitoring and maintenance of VMware Vcenter, applying patches and fixing Disk errors. • Worked with Change Management for any network/server related changes. • Implement changes as per business requirements. • Managed Dell Password Manager, performed upgrades and patches. • Managing File Server and also setup access restriction. • Documented all the changes and process as requested by more