Hire Support Developers & Contractors in Coventry | LynxPro
Find Support Developers in Coventry
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I have a mixture of IT skills and experience and am offering those skills out from my business - JJC Computer Services. The services are available on a contract only basis. Please get in touch to discuss if your business has any IT support requirements.
Very Experienced Desktop Support Analyst with over 21 years of continuous work for a large firm, over 2 years in Software Engineering, plus years of service in temporary service work to firms large and small.
I am a highly skilled Network and Security Technician who has worked within both the 9 to 5 and 24x7 environments. I have experience in a variety of networking roles ranging from HM Government, Banking to High Profile Web Hosting environments. My experience has been gained in the WAN, LAN and Firewall Security arenas, where I’ve been employed in both a BAU and Design Consultancy role. Continued exposure to a client-facing environment, coupled with established abilities as a team player has assisted me in consolidating both my technical and interpersonal skills.
Employing a military veteran candidate means you get certain qualities over and above that of a civilian candidate, such as loyalty, strong determination to get the job done, willingness to go the 'extra mile', a strong sense of discipline and smart turnout and demeanour to name just a few.
I have previously held MoD ‘SC’ security clearance and I am currently ECRB/DBS checked through my voluntary work as a Scout Leader with my local Scout group, which indicates a level of trustworthiness above most people. This was also held for my contract with Worksop College.
My long experience working with IT, including in the military, puts me in an enviable position to be able to work logically, but also have the flexibility to improvise ‘on the fly’ for any project and recommend the best plan for any given situation.
I am a senior IT professional with an impressive knowledge of ITIL/ITSM and Continuous Improvement processes, including Incident, Problem, Change and Release Management to a Europe-wide level. Break-fix of PC systems, basic network management, IT administration and team supervision/management. I possess the ability and experience to supervise and teach/coach others, and work well within a team. I am very proficient with 1st, 2nd and 3rd line PC hardware, software, peripheral support and 1st/2nd line network/server and PLM application support. I have managed several application development cycles using 6Sigma, Agile and AQA methodologies. I have been an Incident, Request and Change Co-ordinator for a global blue chip market leader, and technical advisor/architect for Engineering Groups within the same organisation. I have excellent qualified knowledge and demonstrable understanding of ITIL/ITSM processes and Service Management tools, as well as 3rd party vendor management for print services, 2nd line desktop support and infrastructure. I have used several Service Management tools, including CA Service Desk, ZenDesk, Spiceworks and BMC Remedy. I have an awareness of ServiceNow.
I have recently earned my Chartered IT Professional from the British Computer Society.
My ability to make and accept new changes and have the flexibility to adapt to scope changes for ongoing projects and BAU, encourages peers, superiors and subordinates to trust that I will lead by example and get the job done.
My 5 years as a junior Non-Commissioned Officer in the British Army and nearly 20 years’ experience working at 1st to 3rd line support including Service Delivery Management, holds me in good stead for managing, motivating and engaging any group of people that may be reporting to me. more
PERSONAL SUMMARY: An enthusiastic and confident Service Desk Technician, with over 6 years’ experience of providing support and technical assistance to customers via the IT Service Desk, telephone systems and remote support software tools. A confident individual with a high understanding of incident management and request fulfilment. I take great pride and pleasure in increasing the Desktop Support first time fix rate with a passion for learning and wanting to really understand faults and fixes. You will find me helping the team push forwards and often coming up with new ideas and different ways of completing work. A strong ambition to always perform at my best and progress further within my professional career. Currently self-studying for: “Complete Networking Fundamentals Course” and “SCCM management”
I am highly experienced, dedicated and adaptable 3rd line team leader, specialising in desktop support, task\process automation and basic AD management. I am a quick learning, highly motivated and organised individual with excellent project management and people skills.
During my career in IT, I have developed both technical and people management skills and have a great deal of project, service delivery, people management, VIP and QA experience. I have written and developed software for IBM