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I have a mixture of IT skills and experience and am offering those skills out from my business - JJC Computer Services. The services are available on a contract only basis. Please get in touch to discuss if your business has any IT support requirements.
I am a competent IT professional with over 10 years’ experience delivering 1st, 3rd and specially 2nd Line support to projects, retail and corporate environments. I’m quite adept at working independently and managing demand effectively, but also keen on team-working to find the best solutions to any situation. Having done roles that included Team Leading and Managing, I understand the importance of responsibility, pro-activeness and prioritisation in order to obtain results. I possess extensive technical knowledge and analytical skills but am always happy to expand them by taking on challenges, which are opportunities to learn and to do my best to successfully overcome. One of my most valuable assets are great interpersonal skills. By interacting positively and with good humour, I’m able to build trust and to better understand each person’s priorities. Not only with end-users (I’ve supported all staff levels, including executive members) but with colleagues, other IT teams and vendors. This ensures that we’re working together for a goal and that, beyond completing tasks, I am assisting with needs and fulfilling a service each time.
The support of an IT system within a company. Supporting desktops, mobile devices, servers and cloud platforms. Usually a system of 1st, 2nd and 3rd line which grades issues in terms of severity, complexity and importance.
What does a Technical Support do?
Supports all technical devices used within a company, from the smallest switch to the largest server. A range of skills and on-the-job learning is required to solve problems as they appear.
What should a support engineer know?
Knowledge of cloud platforms, Active Directory, Windows Server, some understanding of routing and switching protocols and VMWare virtualisation.
What is the average rate for a support developer?
Depending on area, and LynxPro deals mostly with 3rd Line support engineers, rate of pay would be between £350 and £400.
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