
Work Experience
JHC Systems Ltd
01/08/16
- 01/01/19
Promoted to lead the UAT Support Team
* Led a co-locational team of 5 developers (including myself) and 1 QA tester across all 3 company used languages (Java, Delphi and RPG/SQL) to investigate and resolve all client UAT issues. This team often increased in size due to secondments
* Transformed my team's closure rate to be the most efficient in the whole of the company by creating internal structures and metrics for an improved support process. This change brought in improved efficiency, tracking and accountability while also continually exceeding targeted SLA's. Another benefit of the new structure was that it resulted in a more streamlined and transparent prioritisation process for both internal and external stakeholders
* Worked with Head of Releases to develop delivery schedules for clients to enable support process standards to be maintained at a high level
* Implemented a new What Quality Looks Like metric/report which tracked the progress of UAT for each client and the overall quality of release by the company
* As part of the Patch Exception Committee, I was able to bring my knowledge of how clients use our system differently to prevent non-essential deliveries going to clients allowing for a significantly reduced number of defects
* To further my progression aspirations I asked for and was given the opportunity to lead development projects
JHC Systems Ltd
01/01/15
- 31/07/16
Worked in a development team using both Waterfall and Agile methodologies in order to deliver client funded software, both new and enhancements. This included taking the lead developer role on a high profile roadmap project
JHC Systems Ltd
22/10/12
- 31/12/14
(Trainee October 2012 - October 2013)* Completed a 3 year training program during which time I learned RPG programming language, SQL and basic C# and XAML. JHC Systems Ltd prefer to take graduates from non-computing background degrees and train them internally* Other skills learned include technical specification writing, both client facing and internal and software testing
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Education and Training
BSc (Hons) Physiology and Sports Science
Bachelor degree
University of Glasgow
2:2
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