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Leading the efforts required to support the delivery of the SwiftKey app (releases) to mobile OEMs in Asia
Monitoring incoming issues & requirements via email/Jira coming from OEMs (e.g. Huawei, Sony, HTC)
Leading regular weekly sync up meetings with the Technical Account Managers & OEMs, both based in Asia, to provide updates on ongoing product dev/bug fixing work from both side
Prioritizing the backlog of open issues for review by Dev Leads based in U.K (London) & Taiwan (Taipei)
Attending daily stand-up, sprint planning & triage meetings to report/escalate top issues
Following-up with TAMs & OEMs where information is required by engineers/Product team members
Maintaining dashboards & project plans up-to-date for OEMs & senior management to ensure transparency on the delivery of commitments
Synthesizing information about OEM-related work & provide regular snapshots to the wider team
Preparing & making releases to OEMs, proactively & on request from OEMs/Product team members, which includes writing OEM-focused release notes, & tracking releases & their contents
Contributing to other activities where necessary (e.g. performing basic issue triage, ensuring accessibility/design/translation issues are identified & addressed in a timely manner)
SwiftKey is a keyboard app for Android & iOS devices that uses a blend of A.I. technologies to learn your writing style, & to provide word prediction & auto-correction.

Responsible for managing a customer engagement program (ratings & reviews) for the EMEA region
Monitoring & sharing the performance of the program on a daily/weekly basis (e.g. reviews received)
Helping to define a strategy to increase the number of reviews based on internal data, industry reports
Working closely with peers in U.S. (Redmond) to share best practices & support global operations
Building & sharing customer insight reports based on In Browse & Post Purchase surveys
Working with Merchandisers & Production teams to drive store improvements in content navigation

Responsible for the development & the curation of an Android app (Snitch - Curated Games)
Developing & maintaining the app through a SaaS platform
Enabling the discovery of games &movies by creating relevant theme collections on a weekly basis
Reaching out to game developers to build & maintain relationships
Monitoring analytics & conducting marketing campaigns to drive installs via AdMob & Facebook

Responsible for ensuring that OEMs devices are launched with the right home screen layout customization
Initiating discussions with OEMs (e.g. Samsung, HTC, Microsoft) to understand devices proposition
Managing product specifications by creating the apps layout customization of new devices
Making sure pre-release builds (SW) meet requirements at the time of being embedded on devices
Working closely with Marketing & Device Delivery managers to approve SW releases
Raising & communicating any timing issues caused by latest change requests
Owning the delivery process of the apps customization