I worked on the AppleCare account, supplying telephone support for Apple products such as iMacs and laptops.
I worked for Gentoo for almost 5 years. Starting as an apprentice, I completed my advanced apprenticeship and higher apprenticeships in the first two years.
I then transferred to a trainee position in 3rd line business services, where I worked creating web apps for internal use.
Finally I spent 2 years as a part of the data analysis team.
oDesk.com (now upWork.com - where you can view my public profile)
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I worked testing software (Java) and writing reports on how well the software performs and giving recommendations for possible improvements.
Education and Training
Combination of Sunderland College and work based assessments.
This qualification included obtaining an HNC in Systems Development and Computing (with distinction) and BTEC level 4 Diploma in Professionalism and Competence.
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This qualification include Customer Support, Microsoft MTA in Networking and other related subjects.