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• People Management and Building Team Cohesion • Issue/ Workload prioritisation. • Customer Service and Stakeholder Management. • Monitoring, Reporting, Risk Assesment and RCA. • Project Management using Prince 2 principles • (Languages RPG, SQL, basic C# and XAML) • Experienced in using both Waterfall and Agile methodologies for software development • Experienced in Test Driven Development • Excellent communication skills, both written and verbal • Proficiency in all areas of Microsoft Office, including Outlook, Excel, Word and PowerPoint
An intelligent, passionate and committed Application Developer with an extensive career in various information technology fields. A specialist in SQL Server and ASP.NET Web development and bringing a common-sense approach to understanding specific business requirements and how it relates to technological options available. Strong strategic understanding and a passion for delivering solutions that clients need and actually use and a resolute sense of loyalty and commitment to all endeavours. more
+ Service Transition process implementation including project governance framework and Service Acceptance Criteria. + Managing transition processes and ensuring continual service improvements practices are applied. + Project Management of requirements, design, development, Service Validation and Testing of new services. + Transition management of new services into the production environment + Operational readiness testing and service management acceptance. more
A tenacious, versatile and internationally experienced Agile Product Owner and Digital Delivery Professional with a track record of success delivering transformational IT and business programmes across a range of industries including global Aviation, Government & Financial Services. Combines high levels of commercial acumen with exceptional abilities defining strategy, analysing change priorities and implementing precise digital solutions to improve operational performance, reduce cost, drive collaboration and sales excellence. Results-orientated and technically astute, offering motivational leadership and exemplary influencing skills, forging relationships and initiating change
IT Senior Manager, Service Delivery Manager, Head of Delivery Excellence, Program and Portfolio Management
Dynamic, go-getter and personable IT leader with over 15 years of experience in successfully managing large programmes primarily in the Public Sector. Lead and managed software delivery life cycle for multiple complex IT projects through innovative technical solutions from inception, strategy, delivery and on-going maintenance. Recognised for digitally transforming IT businesses, helping clients to improve business performance and operational efficiencies by adopting emerging technologies, assisting clients through advisory role, stakeholder management and accomplishing maximum results from team of mixed abilities. Accountable at corporate level for strengthening Delivery Excellence Maturity for Technology Centre involving several large-scale projects.
An innovative, highly adaptable and experienced Project Manager, possessing the ability to deliver Business Transformation strategies with extensive use of PRINCE2 and AGILE methodologies for successful project management. Customer focused with both commercial & political awareness and tact. Has successfully delivered Business Change across local and central government, demonstrating flexibility and universal skills in fiscal, technological and continuous improvement strategy. Extensive experience in shared services with far-reaching knowledge of operational, process, and culture change, and transformation programmes. Practiced in many disciplines and multiple sites, engaging with and instructing external consultants. Good strategic appreciation and vision, able to build and implement sophisticated plans with a proven track record explicitly supporting business needs. Highly skilled in the recovery and ascension of failing or struggling projects. Self-driven and self-reliant, sets objectives and targets and leads by example, collaborative approach with exemplary interpersonal skills to engage, motivate and encourage others through change.
EXPERTISE • Applies AGILE, PRINCE2 and Waterfall Methodologies in project management and SCRUM development framework • Expert knowledge of Infrastructure Strategy Planning, Programme Management, Vendor and contract Management, Budget Management, Application Infrastructure Architecture, Process Improvement, Cost Reduction and Computing virtualization • Skilled in supplier management and leadership of multi-disciplinary teams comprising in-house and supplier members • Experience in a wide range of projects, large programmes and roles including Mandatory and Regulatory Change as well as client/business initiated requests, through the full project lifecycle • Experienced in financial planning and budget development, identification and reporting of Key Performance Indicators • Proven ability to influence and negotiate at all levels with confidence and impact • Outstanding technical background including experience with IT Strategy, IT Operations and IT/Business Risk Management • Highly adept in personnel & key stakeholder management and delivering both cultural and process change • Proven ability to develop and deliver training & mentoring for new and existing staff on project deliverables • Builds lasting relationships with stakeholders (CEO’s, CIO’s) and directors • Highly adept in devising and delivering stakeholder communications plans.
DUTIES AND RESPONSIBILITIES • Responsible for Project Definition, process management, documentation (project plans & Issues/Risks/Actions registers including joint working plans with suppliers) and resource allocation • Responsible for safe delivery of Projects to schedule and within budget • Maintaining tight budget controls • Manage Project teams from Project initiation through to Project completion (Go Live and BAU handover) • Working with design teams to secure stakeholder sign-off at all stages • Producing comprehensive project plans and communicating the details to the customers and technical resourced. This is achieved using Gantt charts, timelines, Work Breakdown Structures (WBS) often to virtual teams across the country and worldwide. • Manage key stakeholder expectations • Often managing teams of up to 50+ members • Scheduling tasks and obtaining the correct resources including 3rd parties and external procurement • Maintaining control of the delivery throughout the project, identifying and managing risks and issues as they are recognised • Providing leadership and mentoring to Project teams and clients • Maintaining customer relationships to achieve long-term retention & satisfaction • Reporting Project progress to Project sponsors, Programme Director & stakeholders • Ensuring comprehensive handover into BAU for ongoing support
KEY ACHIEVEMENTS • Managing projects of varying values from £20k to over £10m (IT elements only as often these were part of a much larger Business Change Programme) • Delivery of projects usually involved Senior Stakeholder management and CxO and Board level management • Managing projects with delivery teams offshore in various time zones • Management of internal, external and 3rd party suppliers • Management of projects with ambiguity – requirements were unknown or predicted to change
HIGH PROFILE PROJECTS • FSTA AirTanker • M8 and Forth Replacement Crossing road improvements schemes • Lewisham BSF
CAREER EXPERIENCE As a Project Manager, I have been responsible for all stages of project management from end to end. This has included requirements capture, creation of Project Initiation Document (PID), creation/maintenance/control of project plans including control of dependencies, customer liaison, stakeholders reporting, design delivery (including build documentation), staff resourcing, partner & 3rd party management, implementation, risk and issues management, acceptance testing, budget control, Go Live and BAU handover.