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Knowledge Managemnt

How to run Knowledge Management like a Superstar   

author Vawns Murphy date August 2, 2019

Knowledge Management   Ask any Service Desk what their biggest area of concern is and they’ll probably tell you that it’s a lack of documentation or cross training. Knowledge Management is the ITIL practice that can empower your Service Desk and end users alike, slash incident resolution times and boost first time fix rates. Done […]

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Change management meeting

Change Control & Management in an ITIL 4 World   

author Vawns Murphy date July 4, 2019

  Introduction Change management is the practice that helps you manage and protect your production environment and has always been front and centre of the ITIL framework. Done well, change management ensures changes are fit for purpose, are deployed safely and have the appropriate after care in place. Change managers are there to protect the […]

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