Blog

AI or artificial intelligence has the potential to transform IT Service Management. Applied appropriately it can streamline processes and improve customer experience. This blog will look at how AI can be used so we can collectively up our ITSM game. What is AI? AI is the application of technology to simulate, replace or improve on […]

Artificial intelligence is one of the hot topics of the day. Each day there are new applications that appear, often in the area of predictive modeling. In the case of this wildfire classifier model, the headline could be interpreted much more generously than the actual results warrant. The model correctly predicted the occurrence of a […]

So what is black mirror about? At first glance, Charlie Brooker’s Black Mirror explores how technology dominates our lives. The meaning of the title has something to do with the dark reflection of our society and the reflection you see on your device once it is turned off- a black mirror. Depending on the narrative […]

  We are surrounded by technology that promises to eliminate hassle from our lives by ‘learning’ what we want and when. With the Internet of Things, we connect objects to the internet to be able to control them remotely, or facilitate communication between them without involving humans!   In the business space, efficiency is a […]

  Advancements in AI are setting the stage for a major shift in workplaces and how we delegate tasks to humans and machines. Robots are getting increasingly sophisticated, allowing companies to leverage them for monotonous, repetitive jobs. While this trend might lead to improvements in the quality of jobs handled by humans, it also raises […]